Dead Animal Removal Questions

We operate a genuine 24/7 emergency roster across Springfield and the surrounding suburbs. For urgent jobs a technician is usually on site within 60 minutes. When you call we give you a realistic arrival window based on where our nearest crew actually is, not an optimistic one designed to win the booking.

After hours attendance may carry a callout loading, and we tell you that on the phone before you commit. There are no charges that appear only once the technician is standing in your hallway.

We would not recommend it. A small mouse may fade in a couple of weeks, but a rat, possum or pet can produce a strong odour for well over a month, and the whole time fluids are soaking further into plaster, insulation and timber. Waiting almost always makes the eventual cleanup larger and more expensive.

Yes, and we can also attend before opening or after close if you would rather customers and staff were not present. Our vehicles are unmarked, so nothing about our arrival advertises the nature of the job.

We handle all common deceased animals found on residential and commercial property, including rats, mice and other rodents, possums, birds, and domestic cats and dogs. Each has its own dedicated service page because the access, the rules and the odour profile are genuinely different.

Yes, and we treat those callouts very differently to a pest job. Handling is unhurried and dignified, we scan for a microchip where ownership is unclear, and we can arrange cremation or coordinate with your vet if you would like us to.

Both, as one job. Odour neutralisation and sanitisation are included in every removal we quote. Physical removal alone leaves decay compounds bonded into porous surfaces, which is why so many people find the smell returns a fortnight later after a cheaper job.

We identify the entry points that let the animal in, such as broken roof tiles, damaged vents, gaps at the eaves or an unscreened flue, and we give you clear written advice on proofing them. For protected native species, sealing only happens once we are confident all remaining animals have left.

Where fluids have soaked into batts or loose fill, yes. Insulation is porous and holds both bacteria and odour indefinitely, so treating it in place rarely works. We remove the affected sections, decontaminate the substrate and can arrange replacement.

Mainly the size of the animal, how accessible it is, and how far contamination has spread. A bird in an open yard is a straightforward job. A possum that has died deep in a roof cavity above a cathedral ceiling, with soaked insulation and stained plaster, is a much bigger one. After hours attendance can also affect the price.

Yes. Once the technician has confirmed the location and the extent of contamination, you get a firm price covering removal, decontamination and odour treatment. Nothing begins until you have agreed to it.

Because until the carcass is located, nobody knows whether it is a mouse under floorboards or a possum above a sealed ceiling. We can give you an honest indicative range on the phone based on what you describe, then confirm it on site.

Yes. We can supply a written summary covering what was found, where, what was removed and what treatment was applied. Tenants and property managers request this regularly and there is no charge for it.